Item Type: Necklaces Shape: Cross Chain Type: Vary Pendant Size: 7.5cmx4cm Material: CZ ( for natural diamonds contact us **additional charges may apply**)
This product has a lifetime guarantee - Patrice Diamonds makes it a responsibility to fix any defects should you experience ( breakage or craftsmanship).
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 1-2 business days to have your order processed. Our fulfillment warehouse will pack your goods and have it shipped as soon as possible. Once your order has been shipped, you will receive a shipment confirmation email with a tracking number to your order. If you did not receive your tracking number, please contact usimmediately and we will do all we can to investigate. Orders take 2-5 business to deliverafterthey have been shipped.
Reach out to our email: firstname.lastname@example.org
Q: HOW LONG DOES SHIPPING TAKE?
A:Orders are generally processed within 1-2 business days of receipt of your order. We ship worldwide. For domestic orders in the United States, it will normally take 3 to 5 business days. For International orders, please allow up to 30 days. We are not responsible for lost packages. Addresses cannot be changed once the order is placed.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you want and click the "Add To Cart" button. Fill in your shipping and billing information and we'll have your order shipped out to you as soon as possible!
Q: DOES PATRICE DIAMONDS PROVIDE A QUALITY GUARANTEE FOR ALL THE PRODUCTS BEING SOLD?
A:Absolutely! If you do not like the product or the product is damaged, contact us immediately! We do all we can to ensure you have the best possible shopping experience. You can simply contact us and we'll get it addressed!
Q: DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Refund Policy Pagefor complete details.
Q: WHAT DO I DO IF MY QUESTION IS NOT ANSWERED HERE?
If you have any additional questions that are not addressed in our FAQ. Please Contact usand we will get back to you as soon as possible!
HOW DO I MAKE A RETURN OR EXCHANGE?
If you would like to make an exchange or return, please contact email@example.com to initiate the return/exchange. We will provide you with an authorization form and return instructions. If the item is returned and upon inspection is deemed worn, you will not be refunded and will be required to pay shipping to have it returned to you. We carefully inspect all returns/exchanges to ensure they are in mint condition.
WHAT IS THE RETURN POLICY?
Solid Gold and Custom Jewellery
Because all solid gold jewellery is made to order, we cannot accept returns on solid gold jewellery. Similarly, because all custom jewellery and pieces are made to order, we cannot accept returns on custom jewellery.
Apparel, Chains, Rings, Bracelets, and Glasses.
These items are returnable within 14 days of purchase, if the item is in unworn condition with the tags attached. Shipping will not be refunded. Please contact firstname.lastname@example.org for all return and exchange inquiries to ensure your return is processed properly Patrice Jewellery reserves the right to determine the condition of all products with respect to returns and exchanges.
We will reimburse or pay for return shipping only in the event that we have erred.